Eligibility for Refund
You may be eligible for a refund in the following cases:
- Order Not Delivered: The order failed to arrive within the expected timeframe.
- Damaged/Poor Condition: Items arrived damaged, defective, or in poor condition.
- Wrong Items: You received items different from what you ordered.
- Missing Items: Specific items from your order were not delivered.
- Quality Issues: Delivered items did not meet advertised quality standards.
Refund Process
Reporting Time: You must report issues to customer support within:
- With in 30 Min for Food items.
- 2 hours for all other categories (Grocery, Pharma, etc.).
Verification: All claims are subject to verification by our team.
Credit Method: Approved refunds will be credited to the original payment mode or your platform wallet.
Timeline: Processing typically takes 5-7 business days, depending on your bank/payment provider.